IT AMC Dubai
Managed IT AMC Services in Dubai for Your IT Needs.
IT AMC has a team of highly experienced, friendly professionals working to provide cost-effective, secure, and scalable IT AMC in Dubai. With our fast and reliable IT AMC Services and Solutions, you can access a range of services, from outsourcing single element support to full infrastructure updates. +971 50 979 0305
What we do
IT AMC Service Benefits
24/7
Support
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Unlimited
IT Support
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IT security
Tightening
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15k+ clients worldwide use our products
About us
IT AMC Service Features
Guaranteed 10-minute Response Time for Expert Support
Our expert engineers work on your IT issues within 10 minutes
24/7 Monitoring and Fully Managed IT Support
Our professional team monitoring your IT network, to ensure lasting efficiency and quick solutions whenever required.
Proactive Maintenance and Monitoring
We proactively apply patches, updates and fixes in the background, so you don’t have to wait for actual issues arise.
IT Manager and Dedicated Engineer Support
With our IT AMC solutions, a dedicated manager and engineer ensures that all your legal and regulatory requirements as well as responsibilities are met to avoid any future risk to you or your business.
Cybersecurity and IT Policies
We implement a system-side security strategy to protect your IT business network from security risks such as malware, spam, intrusion, etc.
Data Backup and Recovery
Our IT AMC solutions ensure year around backup and recovery services that are tailored to your business scale and data requirements.
15k+ clients
Worldwide company
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Hours of experience
Recent growth
About us
Installation and Configuration
Windows Server ,Mikrotik,pfSense,TMG,VM Ware vSphere,Hyper-V,Xen Server,Virtual Box,WAMP,VNC Mananger,GIT Server,
Server & Networking
Server Infrastructure & Networking Solutions With Fiber Optic & Pure Copper CAT6 Network Cabling.Computer Hardware,Switches & Routers Setup.
Security Cameras Solutions
Security Cameras Solutions with Best Class Companies Like Hikvision, Dahua, Pollo ,CP Plus Etc.Data Recovery ,PBX Setup & Biometric Attendance Solutions.
IT AMC Service in Dubai
Active 24/7 Monitoring
We provide 24/7 IT AMC in Dubai, identifying and resolving potential issues before they impact your business operations
Proactive Maintenance & Monitoring
Our IT AMC service team in Dubai conduct regular maintenance checks and monitoring to keep your systems running without disruptions.
Onsite & Remote IT Support
Wherever you are located, we ensure that your IT infrastructure remains operational at all times with reliable IT AMC Support.
Emergency Services
If a problem occurs with your IT infrastructure, you can always expect emergency support and services from our certified experts with faster response rates
L1, L2 & L3 Level Support
IT AMC Company in Dubai offering comprehensive support at all levels, from basic troubleshooting to complex technical issues
L1, L2 & L3 Level Support
Get the right guidance with IT AMC Service and Solutions in Dubai and align your technology infrastructure with your business goals.
Inspire to take action
ADIL ALI KHAN
Company CEO
Our Worldwide Clients
Optimized Results and
Simplified Operations
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1500 AED
Basic
8×5 Coverage hours
Dedicated Helpdesk
Quaterly Audit
Remote Support
120 Min. Response time
12 Hours Reporting Time
12 Hours Resolution Time
2500 AED
Personal
9×6 Coverage hours
Silver Plan Features+
Dedicated Point of Contact
Onsite Support
60 Min. Response time
5 Hours Reporting Time
6 Hours Resolution Time
4000 AED
Enterprise
24×7 Coverage hours
Gold Plan Features+
Monthly Health Checkup
Escalation to Vendors
Proactive NOC Support
4 Hours Reporting Time
4 Hours Resolution Time
Here are some frequently asked questions
There is an argument to be made that paying of ongoing and preventive maintenance is redundant. It wastes your time and money on problems that are non-existent at the present. But the same argument can be used in support of using an IT AMC. These maintenance checks prevents any future system delays and loss of data, boosting productivity and creating a safe physical as well as virtual work environment.
What is an IT AMC and What can it Cover?
An IT AMC or Annual Maintenance Contract is a service level agreement between an IT service provider and your organization. Our IT AMC designs help support high-quality IT performance and boost the overall workspace environment. The services included can differ depending on the terms of your contract, but mostly includes remote support, dedicated IT engineer, and periodic system check-ups, as well as regular IT system report and training.
What are the devices included in your IT AMC support?
IT provides professionally managed IT support for all your office IT infrastructure – PC, Laptop, Server, Switches, Router, Printer IP Phone, CCTV, Biometrics devices among other IT peripherals.
Do we have a IT AMC Agreement?
IT AMC offers both monthly and yearly IT AMC contracts. Once the plan is drawn according to your needs and receives your confirmation, both parties will sign the agreement. All the terms and conditions are clearly stated under the agreement documents.
What will IT AMC services involves?
IT AMC has various AMC contract options that are personalised to your business needs. Some of the IT AMC services provided under these agreements include :-
- Unlimited remote support
- Dedicated IT engineer and on-site visit/ consultation
- Periodic IT audits and training
- Monthly reports and preventive maintenance
How do I contact the IT help desk for IT AMC Support?
Consumer satisfaction is a top priority for the IT team. For professional IT AMC support
- Use our 24/7 Chat support or
- Call us on our helpline number
- Email us at @ hello@gs-it.ae
You can also use our ticketing tool to put in a request for remote support of all IT peripherals.
Do we have a dedicated It manager and engineer?
IT AMC has multiple IT AMC packages that are tailored to suit different business models. Most of these packages include a dedicated IT manager and engineer for on-site or emergency IT support. These requirements are easily personalised for the IT AMC you choose.
Can I upgrade or downgrade my IT AMC service?
You can easily scale your IT AMC services according to the changes or developments of your business. By using our remote support services, you can set up a call to discuss your options with our team.
How do I know I really know we need IT AMC Services/Contract?
Server lags and overloaded devices cause significant loss in IT performance, affecting the overall productivity of your organization. With IT AMC services, highly trained professionals run a regular background check-up on your systems as well as provide remote and personalized IT support and maintenance. These IT AMC contracts easily scale to match your business needs, making them cost-effective and hassle-free.
How do I set up a remote access session?
Our remote IT support is easily accessed by simple and secure help desk tools. The support center sets a direct meeting with you and instructs you through the process.
Is my information and data confidential?
Client privacy and security is foremost in all our services. As part of our IT AMC agreement, we prepare and sign confidentiality forms to guarantee the safety of your critical data and assets.
Can we get report every month?
Our IT AMC, the dedicated manager and engineer provides monthly report about the health of your IT infrastructure, Ticket summary, IT Security and monitoring, IT Asset Management and Backup History to the authorised focal point of your company.
Do you cover multi location offices?
Yes, our IT services and support is provided across UAE.
What About the Drawbacks?
There is an argument to be made that paying of ongoing and preventive maintenance is redundant. It wastes your time and money on problems that are non-existent at the present. But the same argument can be used in support of using an IT AMC. These maintenance checks prevents any future system delays and loss of data, boosting productivity and creating a safe physical as well as virtual work environment.
Useful Articles
From The Blog
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5 Reasons You Should Choose IT AMC for Your Business
By
Good IT maintenance is essential for any business in today’s world. Modern businesses rely on the quality and health of their IT infrastructure- whether it’s the servers, printers, routers, desktops, etc. All these tools enable your business to run smoothly, and unexpected damage to any of your IT systems or solutions can result in financial…
